Terms

TERMS OF SALES

ARTICLE 1: SCOPE

THE GENERAL CONDITIONS OF SALE ARE APPLICABLE TO THE PRODUCTS SOLD ON KLISSMARKET.COM

These General Terms and Conditions of Sale (hereinafter "GCS") apply to all electronic or telephone orders made by individuals acting in their personal capacity as consumers with KLISSMARKET or directly on its Internet site accessible to The following address: www.klissmarket.com or by phone at +33 (0) 4 69 32 61 93 (Cost of a local call)

These Terms and Conditions are subject to change at any time by KLISSMARKET. It is up to the customer to consult them and accept them formally before any order.

The applicable GTCs are those appearing on the site on the day of your order and attached to your order confirmation email.

Any order placed with the Site implies the full, unconditional and unconditional acceptance of the GCS in force on the date of the said order.

ARTICLE 2: PRICES OF GOODS AND SERVICES

Offers of products and services are valid as long as they are visible on the website.

The prices of the products and services indicated on the data sheets of the Site are excluding delivery costs and any additional special services that you might have subscribed to (eg parcel tracking by SMS).
The amount of the delivery charges applicable for the products ordered on the Site can be found on the cart page

ARTICLE 3: ORDERS

The availability of the products as well as the delivery time are displayed on the Site, on each product sheet.

In the event that, after your order, a product or service becomes totally or partially unavailable, KLISSMARKET will inform you by email of this unavailability and will give you the possibility:

  • Either, if you accept it, to be delivered of a product or a service of a quality and a price equivalent to that ordered;
  • Either to be reimbursed for the price of the product or service ordered


3.1. How to place orders

It is possible to order from KLISSMARKET:

  • Online on the Site;
  • Online via smartphones and tablets
  • By telephone at 04 69 32 61 93 (Cost of a local call) from Monday to Friday from 2pm to 9pm and Saturday from 3pm to 8pm

No order sent to KLISSMARKET by post or fax will be taken into account.

When placing your order, you must confirm this by the double-click technique: that is, after selecting products added to your cart, you must check and possibly correct the order (Including, but not limited to, the identification and quantity of selected products, prices, terms and delivery charges), before validating, accepting these Terms and Conditions, and your obligation to pay for the order, and Thus confirming the acceptance of your order.

3.2 Registration of orders

After placing your order, KLISSMARKET will acknowledge receipt by sending you an Order Confirmation Email including the summary of your order, its number as well as the present Terms and Conditions then validate your order definitively by sending you an Email of Commitment Validation .

KLISSMARKET reserves the right not to validate your order for any legitimate reason, in particular in the event that:

  • It would not comply with these T & Cs;
  • One of your previous orders has not been paid in full;
  • A dispute relating to the payment of one of your previous orders would be in process;
  • Several serious and concordant elements would cause a suspicion of fraud on your order.

These emails are sent to the email address you use to identify you in your Customer Area.

Please note: If you do not receive one of the above emails, we recommend that you contact our Customer Service.

ARTICLE 4: TERMS OF PAYMENT

The terms and conditions of this section do not apply to the sale of travel, which can only be settled by cash card.

The following payment methods can be proposed by KLISSMARKET:

(I) Bank Cards

Please note that only bank cards belonging to a bankFrance are accepted.

(Ii) Bank Check for orders over € 500:

Your order is then reserved for 7 days.

If you do not receive a check from us after this period of 7 days, your order will be automatically canceled and the products put back on sale on our website. KLISSMARKET can not be held liable in the event of non-delivery of the order for lack of payment of your order.

The processing of your order will take place from the day of validation of the check received by KLISSMARKET.

(Iii) Payment in "4 times":

Payment in "4 times" can be made by credit card or check, subject to the conditions listed below:

  • The payment in "4 times" by credit card is accessible for certain orders whose total amount is between 30 € and 2 600 €. The payment service in "4 times" by credit card is executed by STRIPE under the conditions described on stripe.com. This method of payment is subject to the invoicing of negligible expenses of 2.50% of the total amount of the order;
  • The payment in "4 times" by bank check is accessible for certain orders whose total amount is between 400 € and 2 600 €. The payment service in "4 times" by check is executed by KLISSMARKET under the conditions described below.

The cashing of the checks is carried out as indicated in the table below:

Maturities

Date of receipt of checks

1st round

Receipt of the first check on the day of receipt of your 4 checks

2nd round

Cash on the 1st of the month following the order

3rd deadline

Cash on the 1st of the second month following the order

4th deadline

Receipt on the 1st of the third month following the order


This method of payment is subject to the invoicing of negligible expenses of 2.50% of the total amount of the order.
Specifications of orders set in 4x by check:
From the receipt of the Order Confirmation Email, the ordered products are reserved for 7 days.

If you do not receive a check from us after this period of 7 days, your order will be automatically canceled and the products put back on sale on our website. KLISSMARKET can not be held liable in the event of non-delivery of the order for lack of payment of your order.

The processing of your order will take place from the day of validation of the checks received by KLISSMARKET.

(Iv) Through PayPal:

To benefit from this method of payment, you must have an account with PayPal. In case of payment by PayPal , it is the general conditions of use of Paypal that apply.

(V) Purchase vouchers

It is possible to use the vouchers issued by KLISSMARKET for the payment of all or part of your order.
These vouchers can only be used once. In the event that a customer attempts to use fraudulently several of his vouchers, the orders concerned by this fraud would automatically be canceled by KLISSMARKET.

Overview

KLISSMARKET reserves the right not to propose one or more of the following payment methods, for any legitimate reason, in particular in the event that:

  • The payment partner no longer offers the service in question, one of your previous orders has not been paid in due time,
  • A dispute relating to the payment of one of your previous orders would be in process,
  • Several serious and concordant elements would cause a suspicion of fraud on your order.

ARTICLE 5: SECURING PAYMENTS AND COMBATING FRAUD

Online payments on the Website or by telephone with KLISSMARKET are carried out via a secure payment platform, supplemented by control measures, specific to each payment method, in order to guarantee the security of the purchases made on the site and to fight against Fraud.

The coordinates of your Payment Card communicated at the time of your order never pass in clear on the network: they are encrypted thanks to the protocol SSL (Secure Socket Layer).

5.1 FIA-NET Control (CartOf payment)

5 .1.1 Modalities of the FIA-NET control

KLISSMARKET is a partnership with the FIA-NET company to protect you, when you pay your order by credit card, against any risk of usurpation of this means of payment and to prevent the unpaid. The mission of FIA-NET is to verify that you are the originator of the orders placed in your name with KLISSMARKET and consequently that your personal and / or banking information has not been usurped.

As part of this inspection, FIA-NET may ask you to provide certain documents (eg copy of your identity card, proof of residence). KLISSMARKET will not be able to process your order until you send the requested documents to FIANET.

The documents you transmit to FIA-NET are kept by FIA-NET for a period of 13 months. Once this deadline has elapsed, the documents communicated are systematically destroyed by FIA-NET.

Please note: The shipping of the order by KLISSMARKET depends on the time within which you will communicate the documents requested to FIA-NET. It is therefore possible that the order is delivered after the deadline indicated on the card produced on the day of your order.

KLISSMARKET can not therefore be held liable in the event of a delayed or canceled delivery in the event that you refuse to communicate the requested documents.

5.1.2 Processing your personal data as part of the FIA-NET control

The information related to your order is the subject of an automated processing of data by the person in charge of FIA-NET SA This automated processing of data is aimed at determining a level of insurance for a transaction and the fight against it Fraud to means of payment and in particular against credit card fraud.

FIA-NET SA and KLISSMARKET in which you make your purchase are the recipients of the data in relation to your order. The technical partners and subcontractors of FIA-NET may be recipients of certain data. The non-transmission of data in relation to your order prevents the realization and analysis of your transaction. Certain non-personal data relating to your order such as the IP address may be transferred outside the European Union.

The occurrence of an unpaid payment due to the fraudulent use of a bank card or other means of payment will entail the registration of the contact details in relation to your order associated with this payment in an incident payment file Implemented by FIA-NET SA An irregular declaration or an anomaly may also be the subject of a specific treatment.

In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose all your personal data at any time by writing, Your identity, to FIA-NET - Service Informatique and Liberties - Treatments n ° 773061 and n ° 1080905 - 39 rue Saint Lazare, 75009 PARIS.

5.2 TRANSAX control (bank checks)

5.2.1 Modalities of the TRANSAX control

KLISSMARKET is in partnership with TRANSAX in order to protect you, when you pay your order by check, against any risk of usurpation of this means of payment.

The implementation of this treatment is provided by the company CERTEGY.

The check is carried out by the automated processing of the information on the checks (CMC 7), the purpose of which is to issue a notice on the check in order to guarantee or not to KLISSMARKET the payment issued.

5.2.2 Processing your personal data as part of the TRANSAX control

In accordance with the legislation, CERTEGY has no access to or view of the check holder's bank account.

As part of TRANSAX checks, in accordance with the provisions of the Data Protection Act of 6 January 1978, you have the right to access, oppose, rectify or delete your personal data held by CERTEGY, by writing, by mail and justifying your identity, to: CERTEGY - Legal Department - 11 avenue Dubonnet - 92400 COURBEVOIE.

ARTICLE 6: SHIPPING AND DELIVERY

6.1 Shipping and Carriers

KLISSMARKET offers different delivery services, directly at your home or in a withdrawal point.
The delivery conditions, in particular costs and delays, differ according to the mode of delivery selected.

The delivery of certain products or in certain zones may give rise to a complete invoicementary. In such cases, this information is clearly indicated on the page of information dedicated to the delivery and accessible at the bottom of each page of the site and on the basket page .

The total amount of your shipping costs is indicated to you when placing your order.

For products weighing less than 30 kg

  • DELIVERY AT THE ADDRESS OF YOUR CHOICE

Delivery So Colissimo home: The delivery of the ordered products is made to the delivery address indicated when you order with La Poste.

  • RELAY DELIVERY

Delivery So Colissimo in point of withdrawal: The delivery of the ordered products is done to a merchant or a Post office close to you or your place of work.

Delivery via the Relay® Worldwide Network: Delivery of ordered products takes place in one of the 4300 Relay® Points near you or at your place of work.

For products larger than 30 kg or bulky *
* Product whose sum of the width, height and length is greater than 1.70m

  • DELIVERY AT THE ADDRESS OF YOUR CHOICE

Delivery Eco: Delivery of the ordered products is made with appointment at the address indicated at the time of your order. The deliverer will unload your parcel and place it either at the door of your house or at the foot of your building.

Standard Delivery: Delivery of the ordered products takes place with appointment. Two deliverers will unload your parcel, carry it inside your home in the room of your choice. Caution, this option does not include the unpacking or installation of your product that remain under your responsibility.

  • SHIPPING WITHDRAWAL

Delivery in Cdiscount Withdrawal Point: The delivery of the products ordered is done at the Point withdrawal nearest to you. It is up to you to come to pick up this product within the 15 days following its availability at the Point Withdrawal. You will be informed by email of the availability of the products ordered as well as the opening days and schedules of the withdrawal point you have chosen.

6.2 Delivery

6 .2.1 Delivery Date

The delivery date of the products is indicated on the shopping cart of each article presented on the Site.
If your order contains several products with different delivery times, the delivery time of your order will be the longest delivery time.


In any case, whatever the chosen delivery method, the delivery will be made at the latest on the date indicated on the cart page of the products ordered.


As an exception to the above, it is reminded that in case of payment by check, the delivery time runs not from the confirmation of the order on the Site, but from the reception and the validation by KLISSMARKET of your check.

6.2.2 Territories Served

KLISSMARKET delivers orders only in Metropolitan France, including Corsica, excluding special exclusions.

As far as Corsica is concerned:

  • Some products can not be delivered in Corsica. You will be informed of the eligibility of your product for a delivery in Corsica when you order;
  • For products weighing less than 30 kilos, delivery in Corsica in KLISSMARKET Retrieval Point is not accessible.

6.2.3 Delay in delivery

In case of delay in the delivery of the products ordered, KLISSMARKET will endeavor to inform you. You can also notify us yourself of the delay in delivery via your Customer Area. KLISSMARKET undertakes to take the necessary measures to determine the cause of the delay and to find an adequate solution for the actual delivery of the ordered products as soon as possible.

In any event, in the event that, after your order, a product or service becomes totally or partially unavailable, KLISSMARKET will inform you by email of this unavailability and will give you the possibility:

  • Either to be delivered of a good or a service of a quality and a price equivalent to that ordered;
  • Either to be reimbursed for the price of the goods or services ordered at the latest within 30 days of the payment of the order.

ARTICLE 7: RECEIPT OF PRODUCTS BY THE CLIENT

7.1 Accessories missing

Upon receipt of your package, if you notice that some accessories are missing in your package, please contact Customer Service as soon as possible so that we can ask our supplier to send youThese accessories as soon as possible.

7.2 Products shipped damaged

When receiving products ordered, if you find that they are damaged, we recommend, in order to facilitate the processing of your file:

  • For products of more than 30 kg delivered by carriers, if possible to include detailed reservations on the delivery note;

and

  • In any case, to contact the Customer Service of KLISSMARKET

ARTICLE 8: REVOCATION

8.1 Principle

In accordance with the provisions of Articles L. 121-21 et seq. Of the Consumer Code, you have a period of fourteen calendar days from the receipt of the last product of your order to exercise your right of withdrawal without having to justify Reasons or payment of penalties, except for the costs of return which remain at your expense.

The transport of returned products is your responsibility; Any damage suffered by the products on this occasion being of a nature, as recalled hereafter, to defeat the exercise of your right of withdrawal.

Special cases

For products that can not be returned by Swiss Post due to their nature and / or size, in accordance with the regulations in force, you will have to go to a carrier to return your product to us.

8.2 How to exercise the right of withdrawal

To exercise your right of withdrawal, you must notify us of your decision to withdraw from your order.

Such notification shall be made in writing by any means and in particular:

  • Via your customer area: To facilitate the exercise of your right of withdrawal, KLISSMARKET has set up a simple procedure:
    • Go to your customer account and click on "my customer service / my service"
    • Complete the withdrawal form

Upon receipt of your request for withdrawal, we will send you an acknowledgment containing a return number and specifying the methods of return of your parcel. We recommend that you print and paste this return number on the package to allow faster processing of your request.

  • Or By returning to us, at the postal address indicated, the following voucher completed and signed:

(Please complete and return this form only if you wish to withdraw from the contract)

  For the attention of KLISSMARKET, SAV KlissMarket BUATHIER 11 impasse du verdier 69560 Sainte colombe:

- I / We (*) hereby notify (*) that you have withdrawn from the sale of the property (*) below [Indicate the product (s) for which you retract]

...................................................................................................................................................... ..................... ....

- Ordered on (*) / received on (*) .................................................................................................................. ......... ..............

- Order number …………………………………………………………………………………………………………….... ..........................

- Name of the consumer (s) ...................................................................................................................... .............

- Address of the consumer (s) ............................................................................................................... ... ...........
...................................................................................................................................................... .........................

- Signature of the consumer (s) (only in case of notification of this form on paper)

- Date .................................

(*) Delete as appropriate


Upon receipt of your request for withdrawal, we will send you an acknowledgment containing a return number and specifying the methods of return of your parcel. We recommend that you print and paste this return number on the package to allow faster processing of your request.

Only items returned in a condition that allows them to be offered for sale by KLISSMARKET (assuming that they are returned in their original packaging or at least in a packaging allowing equivalent protection of such items during their return transport ) Will be accepted. As a result, items returned incomplete, damaged, damaged or soiled will not be returned.

  8.3 Exceptions

In accordance with the provisions of article L121--21-8 of the Consumer Code, the right of withdrawal can not be exercised for:

  • The services fully executed, with your express agreement, before the end of the withdrawal period of fourteen calendar days;
  • Goods made according to your specifications or clearly personalized;
  • Property likely to deteriorate or to deteriorateQuickly

This is the case, for example, for products fitted with an odometer and of which any kilometer carried would entail a substantial immediate depreciation of their value.

  • Goods which have been unsealed after delivery and which can not be returned for reasons of hygiene or health protection:

This is the case, for example, of textile articles supplied with hygiene seals (underwear, bathing suits, etc.) when they have been removed, clothing that has been visibly worn and / or washed, Jewelery products such as piercings and earrings, etc ...

  • Goods which, after being delivered and by their nature, are inseparably mixed with other items; Audio or video recordings or computer software when they have been unsealed by the consumer;

This is the case for products delivered with software when you have unsealed and / or installed this software

  • The supply of newspapers, periodicals or magazines;
  • The downloads, the execution of which began after express prior agreement of the consumer and expressly renounces his right of withdrawal.
  • The sale of trips

8.4 Refund in the context of a withdrawal

Following your request for withdrawal, KLISSMARKET, in accordance with the legal provisions, will proceed to your refund within 14 days of notification of your request for withdrawal. In the absence of receipt of your product or proof of delivery of your product within this period, KLISSMARKET reserves the right to defer your refund until the day of receipt of your product.

KLISSMARKET will proceed to your refund via the same means of payment as that used on the day of your order.

So, if you paid your order using a credit card (cash or 4x) we will proceed to your refund by credit on your credit card .-,

Please note, for orders paid by check (s), the refund check will be issued to the name and billing address indicated when the order was placed.

ARTICLE 9: WARRANTIES

9.2 Legal Warranties

Article L211-4 of the Consumer Code

The seller is obliged to deliver goods in conformity with the contract and is liable for any defects of conformity existing at the time of issue.

It also answers to the defects of conformity resulting from the packaging, the assembly instructions or the installation when this was charged to it by the contract or was carried out under its responsibility.

Article L211-5 of the Consumer Code

To comply with the contract, the property must:

(1) Be fit for the usual expected use of a similar good and, where applicable:

  • Match the description given by the seller and possess the qualities which he has presented to the buyer in the form of a sample or a model;
  • Present the qualities that a buyer can legitimately expect in view of public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

(2) Or have the characteristics defined by mutual agreement by the parties or be specific to any special purpose sought by the buyer, brought to the knowledge of the seller and which the latter has accepted.

Article L211-12 of the Consumer Code

The action resulting from the lack of conformity is prescribed by 2 years from the delivery of the property.

Article L211-16 of the Consumer Code

Where the buyer asks the seller, during the course of the commercial guarantee granted to him at the time of the acquisition or repair of a movable property, to repair the warranty, At least seven days in addition to the remaining warranty period. This period shall run from the buyer's request to intervene or the making available for repair of the goods in question, if such availability is subsequent to the request for intervention.

Article 1641 of the Civil Code

The seller shall be liable for the hidden defects in the goods sold which render them unsuitable for the purpose for which they are intended, or which reduce the use so much that the purchaser has not acquired it, or Would have given a lesser price if he had known them.

Article 1648 paragraph 1 of the Civil Code

The action resulting from the defects must be brought by the buyer within 2 years from the discoveryOf vice.

To obtain the legal guarantee of conformity or the guarantee of hidden defects, please contact our Customer Service:

  • By visiting the Online Customer Service. The information concerning your order, payment, delivery, and after-sales service are available in your Customer Area, in the sections "My orders" and "Frequently asked questions";

  • By phone at the following number: 04 69 32 61 93 (price of a local call from a landline) entirely dedicated to the follow-up of your order and after-sales. You can reach us: Monday to Friday from 2pm to 9pm, Saturdays and bank holidays from 3pm to 8pm. Attention: In order to optimize the processing of your call, consider preparing the email with which you placed your order and the number of the order concerned.
  • By post KlissMarket BUATHIER 11 impasse du verdier 69560 holy dove
  • Attention: In order to optimize the processing of your requests, remember to indicate in your mail your name, surname, email with which you placed your order and the number of the order concerned.

-
In the event of a breakdown on a product ordered from KLISSMARKET, go to your Customers Area to find out how to take care of your product.

The conditions of acceptance may vary according to the agreements concluded between KLISSMARKET and the manufacturers.

As part of the implementation of these warranties, the terms and conditions of your product may vary depending on the agreements between KLISSMARKET and the Suppliers or Manufacturers of your product.
Thus, you can be brought:

  • Either return your faulty product directly to us to the manufacturer or to a technical station approved by it;
  • Either send your product directly to the manufacturer so that it takes care of the repair of your product

Please note: For products that will be returned to us after 9 months following the delivery, a discount of 2.4% on the purchase price of the product and per month of use (from the 9th month) will be applied On the amount of the reimbursement, provided that we have not been provided proof that the breakdown is inherent in the products. This discount does not apply to products benefiting from the Tranquility Guarantee.

ARTICLE 10: FORCE MAJEURE

KLISSMARKET can not be held liable for the non-fulfillment of one of its obligations arising from the contract of sale when this non-performance is linked to the occurrence of an event of force majeure.

ARTICLE 11 COMPUTERS AND FREEDOMS

1.1 Collection and use of your personal data

KLISSMARKET is responsible for the processing of your personal data.

The information you provide to us in connection with your orders is destined for Cdiscount and is used for the processing and the follow-up of your orders, the SAV of the products ordered on our Site and the marketing and customer relationship management of your account customer.

The data relating to you may be sent to Cdiscount providers for the purpose of order processing and after-sales service as well as for marketing and customer relations purposes, it being specified that some of these providers are outside the European Union . We assure you in this respect that you have taken the necessary measures to legally frame this transfer of data, in particular by completing the appropriate formalities with the CNIL.

The data relating to you may also be communicated to our partners for the purposes of prospecting by non-electronic means, in particular postal or telephone. You can oppose this communication, while proving your identity, by mail addressed to:

KlissMarket / BUATHIER
11 impasse of the verdier
69560 Sainte colombe

1 0.2 Right to object, correct or delete your personal data

In accordance with the provisions of the Data Protection Act of 6 January 1978, you have the right at any time to access, oppose, rectify and delete your personal data held by KLISSMARKET, by mail and Justifying your identity to:

KlissMarket / BUATHIER
11 impasse of the verdier
69560 Sainte colombe

ARTICLE 12 CORPORATE INFORMATION - LEGAL INFORMATION

12.1 To Contact KlissMarket.com Customer Service

  • For any information or adviceL, you can contact us on our Ligne Conseil at 04 69 32 61 93 (price of a local call from a landline) from Monday to Friday from 14h to 21h and Saturday from 15h to 20h.
  • By mail to: contact@klissmarket.com

  • To order, you can go directly to www. Klissmarket.com , on a smartphone or tablet or place your order by phone at 04 69 32 61 93 (price of a local call from a landline), Monday to Friday from 14h to 21h and Saturday from 15h to 20h.

  • To track your order and after-sales service, you can contact us:
    • Online, through your Customer Area. Information about your order, payment, delivery, and after-sales service are available in your Customer Area, under the headings "My orders" and "Frequently asked questions".
    • By phone: 04 69 32 61 93 (price of a local call from a fixed telephone) entirely dedicated to the follow-up of your order and the after-sale. You can contact us: Monday to Friday from 2pm to 9pm and Saturday from 3pm to 8pm.

In order to optimize the handling of your call, consider preparing the email with which you placed your order and the number of the order concerned.


By mail :
KlissMarket
11 impasse of the verdier
69560 Sainte colombe

Attention: In order to optimize the processing of your requests, remember to indicate in your mail your name, surname, email with which you placed your order and the number of the order concerned.

12.2 Other legal information

EURL KlissMarket
Registered with the Lyon RSII
Represented by Mr. Alexandre Buathier, as Director.
Headquarters: 11 impasse du verdier 69560 sainte colombe

Director of Publication: Mr. Alexandre Buathier,
SIRET Number: Outstanding

Hosting: planet hoster

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